This Refund & Cancellation Policy explains when and how you can cancel your Rasoi IQ subscription and obtain a refund. It applies to all paid plans purchased on rasoiiq.com.
1. Free trial
New paid plans may include a free trial period. You are not charged during the trial and may cancel any time before it ends without any payment.
2. Cancellation
- You can cancel your subscription anytime from Dashboard → Subscription.
- Cancellation stops auto-renewal. You continue to have access to the paid features until the end of the current billing cycle.
- No partial-month/partial-year refund is issued on cancellation of monthly plans.
3. Refund eligibility
Monthly plans
Monthly subscription fees, once charged, are non-refundable. You retain access for the remainder of the billing month.
Annual / longer-term plans
A pro-rata refund of the unused portion may be issued if you cancel within 7 days of the initial purchase and you have not actively used the Service to process more than 50 transactions. Beyond the 7-day window, annual plans are non-refundable.
Service failure
If we fail to deliver the Service due to a confirmed defect on our side and we are unable to restore the Service within 7 working days of a written complaint, you may request a pro-rata refund for the affected period.
4. Non-refundable items
- One-time setup, onboarding, migration or training fees once the work has been delivered.
- Custom development, integration or consulting work.
- Third-party pass-through charges (SMS, WhatsApp, payment-gateway fees, hardware, printers).
- Add-on credits or top-ups that have been consumed.
5. How to request a refund
To request an eligible refund, please email us with the following details:
- Registered email and restaurant name on the account.
- Invoice number and date of payment.
- Reason for the refund request.
Email: info@rasoiiq.com · Phone: +91 86195 25209
6. Processing time
Approved refunds are processed to the original payment method within 7–10 working days of approval. Depending on your bank or card issuer, it may take an additional 3–5 working days to reflect in your statement.
7. Chargebacks
Please contact us first before initiating a chargeback with your bank. We aim to resolve all billing concerns directly and quickly. Fraudulent chargebacks may result in account suspension.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available at rasoiiq.com/refund.
9. Contact
- Email: info@rasoiiq.com
- Phone: +91 86195 25209
- Address: Jhotwara, Jaipur – 302012, Rajasthan, India